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Shipments and returns

Product Returns due to delivery error:

In all cases where delivery of other than sold, by type or quantity, or missing property previously agreed in writing with Οutstore, the customer returns the products for checking and finding the error. In this case the costs of returning the products to the company as well as the costs of returning to the customer shall be borne by Οutstore provided that the return proposed by the company is respected.

Returns of defective products:

Should it be ascertained that the article has a manufacturing defect, if it is certified by outstore, then it undertakes its replacement. Refunds of products that are considered defective on delivery (DOA) will be accepted within seven (7) calendar days of delivery to the customer. At the same time, the product should be undamaged and have all the original documents that accompanied the product and its full packaging.

Return of non-defective products - Right of unjustified withdrawal from the customer:

The customer has the right to withdraw from the purchase contract within 14 calendar days of delivery. Retirement is subject to the following conditions:

• This withdrawal is unjustifiable and if the item has already been delivered, the customer must return the product exactly in the state he has received, with all its parts, the accompanying forms and the packaging in excellent condition . Return of the item is accepted only if the purchaser has first paid out any amount paid by the company for sending the item to him and the shipping costs for the return of the item.

• The revocation statement is executed in writing or electronically and COMPANY is obliged to send confirmation of receipt of a statement of withdrawal as soon as it comes to it.

• Following the cancellation notice, COMPANY is obliged to reimburse the price received within 14 days of receipt of the products.

• The COMPANY does not bear the cost of return outside Greece, this is undertaken exclusively by the customer.