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Money and product refund policy

Product returns for change

In returns due to change of item in number-color or in case of change of products with another product we undertake the return costs and re-delivery after consultation with the customer for the selection of the courier cooperating with the COMPANY within Greece with a total charge of € 5.00 for shipping.

Product returns due to delivery error

In all cases in which other than the sold ones are delivered, by type or quantity or there is a missing property which has been previously agreed in writing with the COMPANY, the customer returns the products for inspection and ascertainment of the error. In this case, the costs of returning the products to the company as well as the costs of return to the customer are borne by the COMPANY as long as the method of return proposed by the company is observed.

Returns of defective products

In case it is found that the item has a manufacturing defect, if this is confirmed by the COMPANY then it undertakes its replacement. The return of the products, which are considered defective upon delivery (DOA) will be accepted within seven (7) calendar days from their delivery to the customer. At the same time, the product must not be damaged and must have all the original documents that accompanied the product and its complete packaging. In this case, the costs of returning the products to the company as well as the costs of return to the customer are borne by the COMPANY as long as the method of return proposed by the company is observed.

Return of non-defective products – Right of unjustified withdrawal by the customer

The Customer has the right to withdraw from the purchase contract within a period of 14 calendar days from delivery. The withdrawal is made under the following conditions:

  • If this withdrawal is unjustified and if the order has already been delivered, the customer must return the product exactly in the condition in which it was received, with all its parts, the accompanying forms and its packaging in excellent condition. The return of the item is accepted only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item.
  • The declaration of withdrawal is exercised in writing or electronically and the COMPANY is obliged to send a confirmation of receipt of the declaration of withdrawal as soon as it reaches it.
  • Following the declaration of withdrawal, the COMPANY is obliged to return the price received within a maximum of 14 days from the receipt of the products.
  • Shipping and collection costs are non-refundable from non-defective products.

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